Shipping & Returns
Shipping Information
At Gyo's, we are dedicated to providing you with a smooth shopping experience. Here’s what you need to know about our shipping policies:
Domestic Shipping (USA):
- Processing Time: Orders are processed within 1-2 business days.
- Delivery Time: Your order will arrive within 3 to 5 business days after processing.
- Shipping Costs: Shipping costs are calculated at checkout based on your location and order size.
International Shipping:
- Processing Time: Orders are processed within 1-2 business days.
- Delivery Time: International orders usually arrive within 7 to 15 business days after processing.
- Shipping Costs: Shipping costs are calculated at checkout based on your location and order size. Please note that customs duties and taxes are the responsibility of the recipient.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment and get updates on its delivery status.
Returns & Exchanges
We want you to be fully satisfied with your purchase. If for any reason you are not, please review our returns and exchanges policy:
Return Policy:
- Return Window: You can return items within 30 days of receipt for a full refund or exchange.
- Condition: Items must be unused, in their original packaging, and with all tags attached.
- Process: To start a return, please contact our customer service team for instructions. You will be responsible for the return shipping costs unless the item is defective or incorrect.
Exchange Policy:
- Exchange Window: You can exchange items within 30 days of receipt.
- Condition: Items must be unused, in their original packaging, and with all tags attached.
- Process: To start an exchange, contact our customer service team to arrange the return of your original item and the shipment of your replacement.
Refunds
- Processing Time: Refunds are processed within 7-10 business days after we receive your returned item. The refund will be issued to the original payment method.
Additional Information
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange a replacement or refund.
- Order Cancellations: Orders can be canceled within 1 hour of placing the order. Once processed, we are unable to cancel or modify the order.
Thank you for shopping with Gyo's! If you have any further questions regarding shipping or returns, please reach out to our customer service team for assistance.