FAQs

1. What types of products do you offer at Gyo's?

At Gyo's, we offer a diverse range of products including:

  • Children's clothing
  • Women's fashion
  • Home accessories
  • Pet products

2. How can I place an order?

To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. When you're ready, proceed to checkout, enter your shipping information, and complete the payment process.

3. What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

4. How long does shipping take?

  • Domestic Shipping (USA): Orders typically arrive within 3 to 5 business days after processing.
  • International Shipping: Orders usually arrive within 7 to 15 business days after processing.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.

6. What is your return policy?

You can return items within 30 days of receipt for a full refund or exchange. Items must be unused, in their original packaging, and with all tags attached. For more details, please refer to our Returns & Exchanges page.

7. Can I exchange an item?

Yes, you can exchange items within 30 days of receipt. The items must be unused, in their original packaging, and with all tags attached. Please contact our customer service team to initiate an exchange.

8. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as soon as possible.

9. Can I cancel or modify my order after placing it?

Orders can be canceled within 1 hour of placement. Once processed, we are unable to cancel or modify the order. Please contact us promptly if you need to make changes.

 

10. How do I contact customer service?

For any questions or assistance, please visit our Contact Us page. We are here to help and will get back to you as soon as possible.

 

11. Can I get a refund if I am not satisfied with my purchase?

Yes, if you are not satisfied with your purchase, you can return the items within 30 days for a full refund. Please ensure the items are in their original condition and packaging.

Thank you for shopping with Gyo's! If you have any other questions, feel free to contact us.